About Finnegan

Finnegan is an A+ Certified Help Desk Technician and the first point of contact for many ClearLine Support customers. He specializes in keeping seniors calm and comfortable while he works through their technical issues step-by-step.

• A+ Certified: solid foundation in PC hardware, operating systems, and troubleshooting best practices.
• Help desk leadership: designs simple, repeatable workflows so issues get resolved on the first call whenever possible.
• Device support: Windows & macOS, smartphones, tablets, printers, and everyday home tech.
• Account & security: password resets, multi-factor authentication, safe browsing, and scam awareness.
• Remote sessions: clear instructions for connecting securely so customers never feel rushed or lost.
• Senior-focused coaching: patient explanations in plain English, with written follow-ups when needed.

About Zackry

Zackry is a calm, detail-oriented help-desk professional who resolves issues quickly and explains solutions in plain language. He supports mixed environments and guides customers step-by-step.

• Help desk & triage: first-contact resolution, clear documentation, thoughtful follow-ups.
• Devices: Windows & macOS troubleshooting; iOS/Android setup and app support.
• Cloud apps: Microsoft 365 & Google Workspace — accounts, email, OneDrive/Drive sync.
• Networking: Wi-Fi dropouts, router basics, printer sharing, DNS/DHCP, simple VPN.
• Remote assistance: secure screen-sharing, safe file transfer, step-by-step guidance.
• Patient coaching: one-on-one training tailored for seniors and new users.